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1.【SSD】How to Initialize & Format Your SSD+
This applies to all Moment / LinkMore SATA and M.2 SSDs.
⚠️ Quick Tip:
- Internal SSD (installed on motherboard): Compatible with Windows PCs only. Use NTFS format.
- External SSD (via enclosure): Works with Windows and macOS. Use NTFS for Windows, or exFAT for cross-platform compatibility.
2.【SSD】Why isn’t my new SSD showing up during Windows installation?+
| Checkpoint | What to Do |
|---|---|
| Physical connection | Ensure the SATA or M.2 SSD is firmly connected. Try a different port or cable. |
| Detected in BIOS? | Press Del or F2 at startup to enter BIOS. Look under Storage or Boot for your SSD. |
| SATA mode | In BIOS, set SATA mode to AHCI. Avoid IDE or RAID. |
| Boot mode match | Use UEFI + GPT for Windows 10/11, or Legacy + MBR for Windows 7 and older. |
| Cause | Solution |
|---|---|
| Missing NVMe driver | Click “Load Driver” in setup, then insert a USB with the NVMe driver (from your SSD or motherboard brand). |
| Old installer or system |
Use the latest official installer: |
⚠️ Pro Tips Before You Install
- Only connect the target SSD during setup to avoid deleting the wrong drive.
- After installation, set the SSD as first boot priority in BIOS.
- Backup your data before formatting or converting partitions.
3.【SSD】Why can't I copy large files to my SSD?+
If you see an error like “File too large”, your SSD is likely formatted as FAT32, which can’t store files over 4GB.
| File System | Supports >4GB Files | Works With | Recommended For |
|---|---|---|---|
| NTFS | Yes | Windows only | Most Windows users |
| exFAT | Yes | Windows & macOS* | Cross-platform use |
⚠️Our SSDs are for Windows. To use with macOS, connect via an external enclosure and format to exFAT.
How to check your SSD format
- Open This PC
- Right-click the SSD ➞ Properties
- Check File System (If it says FAT32, reformat is needed)
How to reformat (Windows)
- Right-click your SSD in This PC ➞ Select Format
- Choose NTFS or exFAT ➞ Click Start
⚠️Formatting will erase all data. Please back up first.
4.【SSD】Why is my SSD showing less storage than advertised?+
Don’t worry — this is completely normal. Your SSD isn’t missing storage. Here's what’s happening:
1. Different Math: GB vs. GiB
-
Manufacturers use decimal units:
1 GB = 1,000,000,000 Bytes -
Computers use binary units:
1 GiB = 1,073,741,824 Bytes
⚠️ Think of it like kilometers vs. miles — same distance, different units.
2. Formatting Overhead
-
File systems (like NTFS or exFAT) reserve 1–3% for system structures and metadata.
| Labeled Size | Usable Space (Approx.) |
|---|---|
| 128 GB | ~119 GB |
| 256 GB | ~238 GB |
| 512 GB | ~476 GB |
| 1 TB | ~931 GB |
| 2 TB | ~1862 GB |
⚠️ Tip: Actual space may vary slightly by system and format.
5.【SSD】Why isn’t my SSD reaching the advertised speed?+
It’s normal — advertised speeds are measured in ideal lab conditions. Here’s why your actual speed may be lower:
Wrong slot or interface
• NVMe SSD in SATA-only slot = slower speed
• External SSD on USB 2.0 or USB 3.0 limits performance
★Use PCIe Gen3/Gen4 x4 or USB 3.2 Gen2 / Thunderbolt ports
Drive is almost full
• Low free space triggers background cleanup (garbage collection)
★Keep 10–20% space free for best performance
Cache temporarily runs out
• Large file transfers may slow down once SSD’s write cache is full
★Speed recovers automatically after writing finishes
Test method & background apps
• Antivirus, Windows updates, or background tasks affect results
★Use CrystalDiskMark with all apps closed
Overheating slows down SSD
• Long transfers or poor airflow may trigger thermal throttling
★Keep your system well-ventilated to avoid heat buildup
6.【SSD】Why is my SSD slowing down over time?+
3 Tips to Boost SSD Performance:
Keep free space available
When your SSD is nearly full, background tasks like garbage collection can slow it down.
★ Try to keep 10–20% of the drive free for best results.
Check SSD health regularly
Over time, write cycles can affect speed — this is part of natural SSD aging.
★ Use CrystalDiskInfo to check health and remaining life.
Never defragment your SSD
Defragmenting is meant for HDDs — for SSDs, it just adds extra wear and won’t improve speed.
★ Let your system handle background optimization automatically.
💡 SSDs slow down gradually as part of normal use, but these tips can help maintain performance longer.
7.【SSD】How do I know which SSDs my motherboard supports?+
Not all motherboards support every type of SSD. Here’s how to check what works with your system:
Step 1: Find your motherboard model
- Press Windows + R
- Type msinfo32 and hit Enter
- Look for System Manufacturer and System Model
Step 2: Check your motherboard specs online
- Go to the brand’s official website (ASUS, MSI, Gigabyte, etc.)
- Search your model → Click on Specifications
- Look for a section called Storage, or M.2 / SATA / PCIe support
⚠️ Important Tips
• Not all M.2 slots are the same:
Some only support SATA SSDs, others support NVMe (PCIe), and some support both.
• If specs are unclear:
Look directly on the motherboard — many M.2 slots have small printed labels like “PCIe only” or “SATA only”
8.【SSD】What are the warning signs of a failing SSD?+
Most SSDs show signs before they completely fail. If you notice any of the following, back up your data right away:
Slower performance
Longer boot times, freezing, or apps loading slowly
★Free up 10–20% space and check SSD health
Corrupted or unreadable files
Photos won’t open, folders disappear, or a "format drive" error appears
★Back up any accessible files immediately
Blue screen or system crashes
Errors like WHEA_UNCORRECTABLE_ERROR could point to SSD issues
★Check if the SSD is causing the crash and back up your data
Health warnings from SSD tools
Use CrystalDiskInfo to check SSD health or remaining life
★If health drops below 10%, replace the SSD soon
SSD not detected
Your BIOS or system says “No bootable device” or can’t find the SSD
★The drive may have failed — replacement is recommended
⚠️ Important Tips
- Back up your data at the first sign of trouble
- Don’t defragment an SSD — it causes unnecessary wear and offers no benefit
9.【SSD】How long does an SSD last, and how to check its lifespan?+
SSD lifespan depends on write volume (TBW) and usage habits. In general, the higher the TBW (Total Bytes Written), the longer the drive can last.
How to check your SSD’s health
You can monitor the drive’s condition using a free tool: CrystalDiskinfo
- Open the program and check the Health Status (e.g., 90% or 95% is considered normal)
- If health drops below 50%, we recommend backing up your data and planning for a replacement
10.【SSD】Does removing the SSD label or opening it void the warranty?+
If the SSD is damaged due to unauthorized disassembly—such as removing the label, opening the case, or taking off the heatsink—it may not be covered under warranty.
To keep your warranty valid, please avoid disassembling or modifying the SSD. If you’re having any issues, feel free to contact our support team—we’re happy to help.
11.【SSD】Can I install a Moment / LinkMore M.2 SSD in my Mac?+
No. Most Mac models use a proprietary Apple SSD connector, which is not compatible with standard M.2 (SATA or NVMe) SSDs.
If you’d like to use an M.2 SSD with your Mac, we recommend placing it in a USB-C or Thunderbolt external enclosure. This way, you can easily expand your Mac’s storage without running into compatibility issues.
12.【PSSD】Can I hang it using the cable slot?（ MU P100 / NR P100 ）+
Not recommended. The cable slot is for easy storage and quick access to the cable. It’s not designed to support weight and should not be used for hanging.
13.【PSSD】Can this SSD charge my phone directly?（ MU P100 / NR P100 ）+
No. It doesn’t supply power, but the second USB-C port can pass through power from an external source for charging while recording.
14.【PSSD】Why doesn’t it work when I plug it in?（ MU P100 / NR P100 ）+
Make sure to connect the SSD using the “Host” port. The power port only passes through power and won’t activate the SSD by itself.
15.【PSSD】What’s in the box?（ MU P100 / NR P100 ）+
Includes a portable SSD, a USB-C to USB-C cable, and a built-in Easy-Stow cable slot (for storing the cable).
16.【PSSD】Is it normal for the portable SSD to feel warm during use?（MU P50 / NR P50）+
Yes, it is normal. The portable SSD has a metal shell with excellent thermal conductivity and operates at faster speeds than typical drives. This may cause it to feel warm during normal use, but it does not affect performance or data integrity.
17.【PSSD】Can I unplug the portable SSD during use?（ MU P50 / NR P50 ）+
Do not unplug the portable SSD while reading or writing data, as it may cause data loss or device malfunction. Always ensure data transfer tasks are complete before removing the device.
18.【PSSD】Why doesn't the portable SSD show up when I plug it in?（ MU P50 / NR P50 ）+
Check if the portable SSD format is compatible with your device. You may need to connect the portable SSD to a computer and reformat it to a compatible file system.
19.【PSSD】Why is the speed slower than expected?（ MU P50 / NR P50 ）+
Ensure your device and port support USB 3.2 Gen2 for optimal performance. Speed may vary due to device compatibility, file type, or storage capacity.
20.【microSD Express】Why isn’t the speed reaching 880MB/s?（ MM29 ）+
880MB/s is the card’s maximum speed under ideal conditions. Actual performance depends on your device. On Switch 2, you'll still see a major boost in load times compared to standard microSD cards.
21.【microSD Express】Can I use this card with other devices?（ MM29 ）+
Yes. It’s backward compatible with UHS-I devices like drones, dash cams, and home security systems. Just note: speed will drop to UHS-I levels on non-Express devices.
22.【microSD Express】Is it compatible with Switch 2 and Switch?（ MM29 ）+
Moment microSD Express cards are compatible with Switch 2 and are backward-compatible with UHS-I, making them usable on the original Switch as well. Performance will vary by device.
23.【microSD Card】Which microSD cards are compatible with Nintendo Switch?+
Nintendo Switch supports UHS-I microSD, microSDHC, and microSDXC cards. All Moment UHS-I microSD cards are compatible.
24.【SD Card】What should I do if I get a “Write Protected” or “Cannot delete” message?+
- Check if the write-protection switch on the side of the SD adapter is set to “Lock.” If so, slide the switch to “Unlock” to disable write protection.
- If the issue persists, please contact our customer support for further assistance.
25.【SD Card】How does pSLC help with long 4K/8K video recording?（ XV29 ）+
pSLC is a write mode designed for long 4K/8K video or RAW bursts. It reduces dropped frames and write errors by optimizing TLC to behave more like SLC—giving you smoother recording, longer endurance, and peace of mind when it matters most.
26.【SD Card】Why is my card running slower than 250MB/s or 220MB/s?（XV26 / XV29）+
To reach full speed, use a UHS-II compatible card reader and a USB 3.2 Gen 1 or Gen 2 port and cable.
27.【SD Card】Can I use this card in a UHS-I camera slot?（ XV26 / XV29 ）+
Yes. The XV29 is backward compatible with UHS-I slots, and it will still function reliably. However, speed will be limited to UHS-I levels, not full UHS-II performance.
28.【Memory Card】Why does my computer ask to format the card?+
Follow the steps below to troubleshoot the issue:
【1】Try using a different card reader or device.
【2】If the problem remains, use the official SD Formatter tool provided by the SD Association: https://www.sdcard.org/downloads/formatter/
※ Be sure to back up your data before formatting to avoid data loss.
29.【Memory Card】Why can’t my device read this card?+
Device support varies by memory card type:
- SD devices support up to 2GB
- SDHC devices support up to 32GB
- SDXC devices support up to 2TB
Check if your device supports the card’s specification.
30.【Memory Card】Can a microSD card be used in an SD slot?+
Yes, with an SD adapter. Ensure the adapter is in good condition, and the device supports the card’s capacity and speed specification.
31.【Card Reader】Which cards fit XR200 or ZP200?+
32.【DRAM】Why won’t my PC boot after I installed RAM? Why is it beeping?+
This usually means the RAM isn't seated properly or is incompatible. Try these steps:
- Reinstall the RAM: Power off, unplug, and firmly reseat the RAM until the clips click.
- Test one stick at a time: Check each stick individually to find a faulty one.
- Check compatibility: Make sure the RAM type and speed match your motherboard.
- Clear CMOS: Reset BIOS by removing the battery for 1 minute, then reinstall.
- Update BIOS: Visit your motherboard brand’s website for the latest update.
33.【DRAM】Why is only 8GB of my 16GB RAM usable?+
📍Check what’s detected
-
Press
Ctrl + Shift + Esc→ go to Performance > Memory → compare “Installed” and “Available” RAM.
📍Common causes
-
Shared with graphics: If you don’t have a GPU, 1–2GB may be used by integrated graphics.
-
Outdated BIOS: Update from your motherboard brand’s website.
-
Windows limit: Type
msconfig→ Boot > Advanced Options → uncheck “Maximum memory.” -
Motherboard limit: Check your board’s max RAM per slot and total support.
-
Loose or faulty RAM: Reseat and test one stick at a time.
34.【DRAM】Why is my RAM not running at standard speed ?+
The speed shown on the packaging represents the maximum frequency the memory can achieve on a compatible standard test platform.
In everyday use, the actual speed may vary due to factors such as the motherboard, processor, and system settings.
35.【DRAM】Can I mix DDR3, DDR4, and DDR5 RAM?+
No. Each type of RAM (DDR3, DDR4, DDR5) has different pin layouts and notch positions. They’re not physically compatible.
- Mixing types is not possible.
- For safety, never force RAM into the wrong slot—it can damage your motherboard or RAM.
⚠️Check compatibility: Search your device model online to see what RAM it supports.
36.【DRAM】How do I install RAM correctly? (RAM installation guide)+
【1】Shut down and unplug the power: This prevents static damage.
【2】Line up the notch: RAM sticks have a notch—make sure it aligns with the slot.
【3】Press down firmly: Push straight down until both side clips snap into place.
【4】Don’t touch the gold contacts: These are called “gold fingers.” Keep them clean. Use an eraser to gently clean if dirty.
37.【DRAM】Can I use RAM from different brands or sizes together?+
Technically yes, but it’s not recommended.
- Mismatched RAM may cause crashes, slower performance, or failure to boot.
- For best stability, use the same brand, size, and speed in all slots.
38.【DRAM】What is RAM CL or CAS Latency? Is a lower number better?+
CL (CAS Latency) = the delay between your CPU asking for data and the RAM delivering it.
- A lower CL is better, but only when paired with a high MHz speed.
- Performance depends on both speed and latency.
39.【DRAM】What is dual-channel RAM? How do I enable it?+
Dual-channel lets two RAM sticks work together for faster performance.
To enable it:
- Use two identical sticks (same size, speed, brand is best)
- Install them in the correct slots (usually color-coded on your motherboard)
40.【DRAM】What are RAM “gold fingers”?+
“Gold fingers” are the shiny contact pins at the bottom of your RAM stick.
They connect your RAM to the motherboard for power and data transfer.
----------------------------------------------------------------------------------------------
⚠️ Tips:
- Avoid touching them—oil and static can cause problems.
- Clean gently with an eraser if they look dirty or oxidized.
- Damaged pins may cause boot failure.
41.【DRAM】How do I check if my RAM is bad?+
Use these tools to test RAM:
- Windows Memory Diagnostic (built-in)
- Search “Windows Memory Diagnostic” in Start → click “Restart now and check for problems”
MemTest86 (advanced)
- Download from https://www.memtest86.com/
- Create a bootable USB drive ➡︎ run a full test
⚠️ Tip: Test one RAM stick at a time to isolate issues more easily.
42.【USB Drive】Why is the speed slower than expected?+
- Make sure your device and port support the same USB version as the USB drive.
- Performance may vary due to file type, cable quality, or system load.
43.【USB Drive】Why can't I transfer files to the USB drive?+
- A single file cannot exceed 4GB on FAT32.
- For larger files, please format the USB drive to exFAT.
44.【USB Drive】Why doesn't the USB drive show up when plugged in?+
- The default format may not be supported by your device.
- Connect the USB drive to a computer and reformat it to a compatible file system (e.g., FAT32 or exFAT).
45.【USB Drive】What is USB 3.2 Gen 1?+
- USB 3.2 Gen 1 is the same as USB 3.1 Gen 1 and USB 3.0, and supports 5Gbps transfer speed.
- Due to packaging transition schedules, some product housings may still display “USB 3.0” or “USB 3.1”
46.【USB Drive】USB 2.0 vs 3.0 vs 3.2—What’s different? Are they backward compatible?+
- USB 2.0: 480 Mbps
- USB 3.0 / 3.2 Gen 1: 5 Gbps
- USB 3.2 Gen 2: 10 Gbps
All versions are backward compatible—USB 3.x drives can be used on USB 2.0 ports, but speed will be limited.
47.【USB Drive】When can I safely remove the USB drive?+
Always use the “Safely Remove Hardware” or “Eject” option before unplugging.
Removing the drive during data transfer may cause file system damage.
48.【USB Drive】Why can’t I format the USB drive?+
【1】Try formatting the drive on another computer.
【2】If the issue remains, please contact our customer support for assistance.
49.【USB Drive】How do I transfer files from my phone to MU D55 / NR D55 USB drive?+
【1】Insert the Type-C connector into your phone
【2】Select the files > tap the Share icon > choose “Save to Files” > select the USB drive
【3】Ensure the USB drive is recognized before transferring